The charter agreement for all SUNY authorized charter schools requires that the school board of trustees must implement a policy to receive and handle any complaints. The Complaints and the Charter Schools Act document provides guidance to schools for how to develop a complaint policy.
The Institute Staff is ready and willing to answer your questions and share resources and best practices.
Please direct all communication (written, electronic or telephone) to the Albany Office.
Our shared email inboxes serve as a direct portal to our internal teams that manage any processes you may have questions about.
Information on the Institute’s Complaint Process and submitting a FOIL request can also be found on our website.
Mailing Address:
Albany Office:
SUNY Charter Schools Institute
H. Carl McCall SUNY Building
353 Broadway
Albany, NY 12246